How good is your customer service?

This week I thought I would tell you about my experience of good customer service - not once, but twice in one week.
 
 A couple of weeks ago unfortunately I had reason to make 3 complaints about services in just two days. Its not something I would normally do but all of these things I felt should be reported.

Keep your data safe!

What would you do if your computer was hit by Ransomware? 
 
 This is becoming an increasing threat to everyone in business or personally. Even if you know to be aware of dodgy emails it can still get in to your computer. I am sure everyone receives emails with invoices, or statements, or payment information attached. You know they are suspect if you don't generally receive this sort of information, but as a bookkeeping practice we do genuinely receive this information for ourselves, on behalf of our clients and in emails we deal with in our clients' offices. Until you have previewed or opened an email you don't know whether it is from a genuine supplier or whether you have just released a virus into the computer.

Copyright © 2026 Sandra Silk Bookkeeping and Business Services Ltd  |  All Rights Reserved