This week I thought I would tell you about my experience of good customer service - not once, but twice in one week. A couple of weeks ago unfortunately I had reason to make 3 complaints about services in just two days. Its not something I would normally do but all of these things I felt should be reported. …
What would you do if your computer was hit by Ransomware? This is becoming an increasing threat to everyone in business or personally. Even if you know to be aware of dodgy emails it can still get in to your computer. I am sure everyone receives emails with invoices, or statements, or payment information attached. You know they are suspect if you don't generally receive this sort of information, but as a bookkeeping practice we do genuinely receive this information for ourselves, on behalf of our clients and in emails we deal with in our clients' offices. Until you have previewed or opened an email you don't know whether it is from a genuine supplier or whether you have just released a virus into the computer. …
The living wage of £7.20 per hour came into effect on Friday 1st April for employees aged 25 and over but how does this affect employers and how does this benefit employees? On my drive to work this morning the media are still talking about how employees will have an extra 50p per hour in their pay packet but this is not strictly true. …
At our February Monday Business Contacts meeting which was close to Valentine's Day our discussion topic, was "What do you love about being in business?". Our brief discussions each month are an opportunity to share business thoughts, ideas and motivate others. Being a business owner can be lonely and connecting with others socially once a month can be a really helpful way of sharing good and bad times and being reminded why being in business for yourself was such a good idea. …
Every business owner should prepare for the unexpected. According to the FSB (Federation of Small Businesses) every year one in five businesses suffers a major disruption and one in ten of these cease trading due to this disruption. What preparations have you made to overcome disruptions to your business? …
