What can you learn from other people's customer service and communication?

How does your response to new enquiries reflect on you and your business?
 
 Do you pay for advertising but don't bother to follow up when someone makes an enquiry?
 
 The way my enquiry is dealt with, whatever the type of business, will, in most cases, will make my decision for me. If I contact two or three companies with the same enquiry the one that is responsive, interested and helpful will be my choice. First impressions really count.
 
 This was really brought home to me over the last few weeks

Do you need to complete a Self Assessment Tax Return?

There are just 3 months left until the deadline for submission of your tax return for 2019-20. Late and non submission will incur penalties starting at £100 and will increase if the return is over 3 months late. 
 
 During this year the importance of submitting tax returns on time became clear because those who hadn't weren't able to receive the SEISS grant which was based on tax returns submitted in previous years.
 
 So how do you know if you need to complete a tax return

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